Merah444 Privacy Policy – Our Commitment to Protecting Your Data

📌1. Introduction – merah444's Privacy Commitment

Merah444 ("we", "Platform") is fully committed to protecting the privacy and personal data of all members and users of our platform. This Privacy Policy ("Policy") is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out in detail how merah444 collects, uses, discloses, stores, and safeguards your personal information.

By registering as a merah444 member or using any of our services — whether through the web platform, mobile app, or any other medium — you agree to the collection and use of your information as described in this Policy. We encourage you to read this document carefully and to reach out if you have any questions.

📋2. Types of Personal Data Collected by merah444

2.1 Data You Provide Directly

Merah444 collects personal data that you provide directly during the registration process, account verification (KYC), financial transactions, and interactions with our support team. This includes:

• Full name as per MyKad
• Identity card number (MyKad) or passport number
• Date and place of birth
• Residential address in Malaysia
• Active email address
• Malaysian mobile number
• Payment method information (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, etc.)
• Copy of identity document (for the KYC process)

2.2 Automatically Collected Data

When you use the merah444 platform, our systems automatically record the following technical data for security and service improvement purposes:

• IP address and general geographic location (state/city in Malaysia)
• Device type, operating system, and browser
• Login and logout history
• Gaming and betting activity (excluding monetary content)
• Cookie data and session identifiers
• Pages visited and session duration

2.3 Financial Transaction Data

Merah444 records all financial transactions associated with your account, including deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), withdrawals, credited bonuses, and betting history. These records are required for legal compliance and dispute resolution purposes.

⚙️3. How merah444 Uses Your Personal Data

Merah444 uses the personal data collected solely for the following legitimate and operationally necessary purposes:

• Account Management: Creating, verifying, and managing your merah444 member account.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account.
• Identity Verification (KYC): To meet anti-money laundering (AML) compliance requirements and verify that users are at least 18 years of age.
• Service Delivery: Providing access to all games and services on merah444, including football, badminton, slots, poker, and Live Casino.
• Platform Security: Detecting and preventing fraud, money laundering, and other unlawful activities.
• Customer Support: Responding to enquiries and resolving issues reported by members.
• Service Communications: Sending important notices relating to your account, security, and changes to our terms.
• Marketing (With Consent): Sending merah444 promotional and bonus information where you have given consent to receive marketing communications.
• Legal Compliance: To fulfil legal obligations in Malaysia, including the PDPA 2010 and AML legislation.
• Platform Improvements: Analysing usage patterns in aggregate (not individually) to improve the merah444 user experience.

Merah444 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.

🤝4. Disclosure & Sharing of Personal Data

4.1 Core Principle – No Data Sales

Merah444 does not sell, rent, or trade members' personal data to any party for commercial purposes. This is an absolute commitment by merah444 and will not change.

4.2 Permitted Sharing

Merah444 shares personal data only in the following limited circumstances:

• Technical Service Providers: Technology companies that support merah444's platform operations (game providers, payment processors, server services) — only the data necessary for their specific function, subject to strict confidentiality agreements.
• Legal Requirement: When required by Malaysian law or a valid court order.
• Fraud Prevention: Sharing information with recognised industry bodies for fraud prevention and anti-money laundering purposes, in accordance with applicable laws.
• Business Transfer: In the event of a merger or acquisition, members will be notified in advance and given the option to withdraw their consent.

🔒5. merah444 Data Security Measures

Merah444 implements multiple layers of technical and organisational security measures to protect all members' personal data from unauthorised access, misuse, disclosure, alteration, or destruction:

• 256-bit SSL Encryption for all data transmitted between your device and merah444's servers.
• Encrypted password storage using the bcrypt hashing algorithm — your password is never stored in plain text.
• Two-factor authentication (2FA) available and encouraged for all merah444 accounts.
• Strict Internal Access Controls — only merah444 staff who require access for their specific job functions are permitted to access sensitive data.
• 24/7 security monitoring by automated threat detection systems.
• Independent security audit every six months by an independent, qualified cybersecurity firm.
• Incident response plan to ensure any data breach is addressed promptly and members are notified within 72 hours.

While no security system is 100% impenetrable, merah444 continuously updates and strengthens our security measures in line with the latest developments in cyber threats.

🍪6. Cookies & Tracking Technologies at merah444

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit the merah444 platform. They help us recognise you, remember your preferences, and deliver a better, more personalised experience.

6.2 Types of Cookies Used by merah444

You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the merah444 platform.

⚖️7. Your Rights Regarding Personal Data

As a merah444 member and data subject under Malaysia's PDPA 2010, you have the following rights, which you may exercise at any time:

To exercise any of the above rights, please contact the merah444 privacy team at privacy@merah444.bet. We will process your request within 30 working days.

📁8. Data Retention Period

Merah444 retains your personal data only for as long as necessary for the purposes described in this Policy, or as required by Malaysian law:

• Active account data: Retained for the duration your merah444 account is active, plus 7 years after account closure (Malaysia AML legal requirement).
• Financial transaction records: Retained for 7 years from the transaction date, in line with Malaysian tax and financial regulatory requirements.
• Security log data: Retained for 12 months for security investigation purposes.
• Customer support communication data: Retained for 3 years from the date of the last communication.
• Marketing data (with consent): Retained until you withdraw your consent or close your account.

Once the retention period expires, merah444 will delete or anonymise your personal data in a secure and irreversible manner.

👶9. Children's Privacy

Merah444 is an adult betting platform intended exclusively for individuals aged 18 years and above. merah444 does not knowingly collect personal data from individuals under the age of 18.

If merah444 discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on merah444 are urged to contact us immediately at support@merah444.bet.

📝10. Changes to merah444's Privacy Policy

Merah444 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to merah444's services. All material amendments will be communicated to registered members via email and an in-platform notice at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document will be revised whenever amendments are made. Your continued use of the merah444 platform after any changes take effect constitutes your acceptance of the revised Policy. It is your responsibility to review this Privacy Policy periodically.

📞11. Contact merah444's Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how merah444 handles your personal data, please contact us through the following channels: